We stand by the quality of our products and our brands partners, and we truly want you to benefit from your purchase, however we are not able to accept returns or exchanges on tools, topical skincare, or personal care products. Please carefully consider this prior to purchasing.
Sale items, travel size, trial/sample size, limited edition, and promotional items are FINAL SALE and not eligible for return or exchange.
We reserve the right to decline any request if there is not just cause.
REQUESTING AN EXCHANGE OR RETURN
If you feel that you have received an item that is defective or unusable, we will consider requests via email (Support@Lanshin.com) on a case by case basis within five (5) business days of delivery, for exchange or store credit.
We will not process any returns or exchanges without first being contacted, or if a request is made after the five (5) business day window.
Items accepted for return or exchange for any reason other than manufacturer’s defect will be shipped by the consumer, using a trackable service (e.g. DHL, UPS, USPS Priority Mail). Without that Lanshin will not be able to assist you if it’s lost or damaged in transit.
Please note, we are unable to accept returns or exchanges on topical skincare products. Contamination is a health and safety issue (and no exceptions will be made).
Products may contain fragrance, allergens, or scented ingredients. Kindly email hello@Lanshin.com prior to purchase if you have questions about certain products or would like to inquire about purchasing samples.
Lanshin tools will NOT be accepted for return or exchange. Please consider this prior to placing an order.
Variation. Lanshin Gua Sha tools are handcrafted from authentic, natural stone and may feature variations in color or craftsmanship, including inconsistencies in size, shine, texture or slight flaws. These are signs that our products are not mass produced. They are not defects and will not affect the function, use, or safety of the tool.
Defective tools. If you feel you have received a defective tool, please email photos and a description to email@example.com within five (5) business days of delivery so that we may assess the situation and process an exchange if necessary.
Broken tools. Lanshin Gua Sha tools are made from natural stones that are fragile and likely to chip or break if dropped. Broken tools are not defective and will not be eligible for exchange or refund.